Introduction
At erastourmerchandise we strive to provide our customers with the highest quality products and exceptional shopping experiences. However, we understand that sometimes returns and exchanges are necessary. Our Refund and Returns Policy outlines the procedures and guidelines for returning items purchased from our store. Please read this policy carefully to ensure that you understand our practices and how to return or exchange your purchases.
Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- Time Frame: Returns must be initiated within 2 days after Delivery
- Condition: Items must be unused, unwashed, and in the same condition that you received them. All original tags and labels must be attached.
- Packaging: Items should be returned in their original packaging.
Non-Returnable Items
Certain items are not eligible for returns. These include:
- Sale or clearance items
- Gift cards
- Intimate or sanitary goods
- Personalized or custom-made items
- Items with visible signs of use, wear, or damage
Return Process
To initiate a return, please follow these steps:
- Contact Us: Email our customer service team admin@erastourmerchandise.com with your order number, the item(s) you wish to return, and the reason for the return.
- Receive Authorization: Our team will review your request and, if approved, will provide you with a Return Authorization (RA) number and return instructions.
- Ship the Item: Pack the item securely and include the RA number inside the package. Ship the item to the address provided in the return instructions.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within admin@erastourmerchandise.com days. Please note that shipping costs are non-refundable.
Exchanges
If you need to exchange an item for a different size or color, please contact us at admin@erastourmerchandise.com with your order number and exchange request. If the desired item is in stock, we will process the exchange once we receive the original item. Please note that customers are responsible for shipping costs associated with returning the original item.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at admin@erastourmerchandise.com. Provide your order number and a detailed description of the issue, along with photos if possible. We will arrange for a replacement or refund as soon as possible.
Late or Missing Refunds
If you haven’t received a refund within the specified time frame, please:
- Check Your Account: Verify your bank account or credit card statement.
- Contact Your Bank or Credit Card Company: There may be processing delays before your refund is officially posted.
- Contact Us: If you have done all of the above and still have not received your refund, please contact us at admin@erastourmerchandise.com.
Shipping Costs
Customers are responsible for paying for their own shipping costs when returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Information
For any questions or concerns regarding our Refund and Returns Policy, please contact us at:
- Email: admin@erastourmerchandise.com
- Mail: admin@erastourmerchandise.com
We value your satisfaction and appreciate your understanding of our policy. Thank you for shopping with erastourmerchandise.
Policy Updates
This policy was last updated on 6/24/2024. We reserve the right to make changes to this policy at any time. Any changes will be posted on this page, and we encourage you to review it regularly to stay informed of our return and refund practices.